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By taking connectivity one level up, we meet the growing needs of passengers traveling across Europe.
In addition to our future-proof 4G LTE ground network, Deutsche Telekom will now offer the same 4G LTE performance in the air.
To deliver the best connectivity in the skies over Europe, we joined forces with an outstanding partner. Inmarsat, the world’s leading mobile satellite communications service provider, complements our superfast LTE technology and our ability to build superior networks.
Deutsche Telekom offers passengers the best in-air Wi-Fi internet solution.
As one of the world’s leading and most innovative telecommunication companies, we focus on serving end customers from A to Z and on delivering the best possible internet experience.
Deutsche Telekom’s Discount Code System (DCS) is more than just a simple way to provide discounts. This high performance solution also offers airlines upselling opportunities.
Why not give free access to your most valued passengers? Distribute personalized free access codes via email newsletters or other online campaigns.
Our international customer service is available 24/7 via email or telephone. Your passengers benefit from the service quality of a leading European telecommunications provider with more than ten years of Wi-Fi service experience.
Even before the actual flight, Deutsche Telekom’s Discount Code System (DCS) offers tailored marketing opportunities for certain Wi-Fi products and payment methods.
Integrate our Buy-Before-You-Fly option into your sales channels to provide and sell Wi-Fi options during the booking process.
Contact passengers at the airport, in lounges or at the gate. Announce in-flight Wi-Fi in pre-flight mailings or with check-in notifications.
We make it easy for your crew to assist passengers with onboard Wi-Fi offers, and we provide all the support you need, e.g. crew promotions.
Why not include in-flight options with discount codes for future use in follow-up mails? Our Discount Code System (DCS) helps differentiate your company from competitors. At the same time, it serves as an incentive to encourage valuable passenger feedback.
ENHANCE CUSTOMER LOYALTY
Already in 2013, a Honeywell survey showed that to 50 percent of all passengers, onboard connectivity options have become a reason to fly with an airline more often. In addition, they would recommend internet access to their colleagues, friends and acquaintances. According to a 2015 Inmarsat survey, 67% of passengers would feel more valued by an airline that offers in-flight connectivity and 69% would choose a carrier that provides the service.
Learn more about your passengers’ internet usage. Know what they are doing online and why. Find out what Wi-Fi products they prefer so we can tailor our products to your individual needs. Gain valuable information along the customer journey to raise satisfaction, earnings and customer loyalty.
Make efficient use of the data collected, create attractive marketing campaigns and promote in-flight Wi-Fi together with your affiliates.
With our new state-of-the-art Wi-Fi platform, you can rely on our support or keep maintenance in your own hands. With our solution you retain full control of the content and services you provide to your passengers.